Privacy Policy

Last Updated: June 2026

This Privacy Policy explains how Web-Synergy (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website https://web-synergy.gr. We are committed to safeguarding your privacy and ensuring transparency about how we handle your information.

1. Who We Are

Web-Synergy
Odyssea Elyti 9, Aghia Paraskevi, Thermi, Makedonia, Hellas
Contact

2. What Data We Collect

We collect and process the following data when you interact with our website:

a) Contact Form Submissions
If you use our contact form, we collect:

Your full name
Your email address
Your company name
Your position/job title
Your message

All fields are required. This data is used solely to respond to your inquiry and to understand the professional context of your request. Contact form submissions are processed via Brevo (formerly Sendinblue), our email and CRM platform. Brevo stores submitted data on its servers as a data processor acting on our behalf. For more information, see Brevo’s Privacy Policy.

b) Cookies and Analytics
We use cookies to enable core functionality and to understand how visitors interact with our website.
These include:

Essential cookies required for proper website operation.
Analytics cookies from our locally hosted Matomo Analytics platform, which help us measure traffic and improve site performance.

Analytics cookies may store anonymized data such as your truncated IP address, pages visited, time spent, device type, and referring website. These cookies are only activated after you give consent through our cookie banner.
For full details, see our Cookie Policy.

3. Why We Collect Your Data

We process your personal data for the following purposes:

To respond to your contact inquiries.
To analyze website usage and improve performance (only after you have given consent for analytics cookies).
To maintain the basic operation, functionality, and security of our website.

Matomo Analytics

We use Matomo Analytics, an open-source web analytics platform hosted entirely on our own servers.
This setup ensures that no personal data is transmitted to third parties. Matomo uses cookies to collect anonymized information such as truncated IP addresses, the pages visited, the duration of visits, device and browser types, and referring websites.

This information helps us understand visitor behavior and optimize our website content and structure. All IP addresses are anonymized before storage, and raw data is automatically deleted after a defined retention period (up to 13 months).

Analytics cookies are only placed after you provide consent through our cookie banner. You can withdraw your consent at any time through the banner or by using the opt-out option provided in Matomo opt-out form.

4. Legal Basis for Processing

We rely on:

Consent when you accept analytics cookies
Consent when you voluntarily submit your information via the contact form (indicated by checking the Privacy Policy agreement checkbox)
Legitimate interest (Article 6(1)(f) GDPR) for the use of essential cookies necessary for website functionality

5. Data Retention

Contact form submissions are stored only as long as necessary to respond to your inquiry.
Cookie-related data (like your consent preferences) is stored for up to one year.
Analytics data is automatically deleted after a defined retention period of up to 13 months.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Request a copy of your data in a portable format (data portability)
Withdraw your consent at any time
Lodge a complaint with a data protection authority

To exercise your rights, contact us through our Contact Page.

7. Data Sharing

Contact form submissions are processed via Brevo (formerly Sendinblue), our email and CRM platform. Brevo acts as a data processor on our behalf and is contractually bound by data protection obligations under GDPR. We have a Data Processing Agreement in place with Brevo.

This website embeds a YouTube video for visual presentation purposes. When the video loads, YouTube may collect your IP address and set cookies on your device, even if you do not interact with the video. For more information, see YouTube’s Privacy Policy.

All analytics data is processed and stored internally on servers controlled by Web-Synergy and is not shared with any third party. We do not use Google Analytics, Facebook Pixel, or any third-party marketing trackers.

Web fonts used on this website are hosted on our own server. No requests are made to external font providers.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our data handling practices. The updated version will always be available on this page with the latest revision date.

10. Contact

If you have questions about this Privacy Policy or how we handle your data: Contact Page.